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BOOKING TERM & CONDITIONS (Mandatory)
1.HIRE TERMS: All
hires are bound by our booking terms and conditions as shown
below.
2.HIRE CONDITIONS: All hires accepted by AA STRETCH LIMOUSINES are
subject to these Booking Terms & Conditions without exception or variation
and by placing a confirmed order with AA STRETCH LIMOUSINES all Clients will be
deemed to have read, understood and fully agreed to these terms which are hereby
incorporated into all bookings by reference. The invalidity of one or more or
part thereof of any hire term/s will not affect the validity of the remaining
terms as set out here.
3.COLLECTION PROCEDURE & OUR GRACE PERIOD
ENTITLEMENT: The prices quoted by AA STRETCH LIMOUSINES are discounted in order
to make them affordable to as many Clients as possible. In return for this
discount, all Clients please note OUR GRACE PERIOD ENTITLEMENT as follows: We
always endeavour to arrive at pick-up addresses early, however on rare
occasions, due to circumstances beyond our control (e.g. road works, traffic
congestion due to accidents, snow/ice etc.) we get delayed - In that event, as
long as the vehicle arrives at the pickup/collection address within 30 minutes
of the agreed collection time, we will then be deemed to have fulfilled our
contract, and no recompense of any kind will therefore be entertained. We always
try to avoid this situation as late pickups, clearly are not in our Client’s or
in our own interests. It is however in the Client’s interest to allow room for
error to or from a collection point, ie. to arrange the booked time for the
Limousine earlier if possible and also to depart promptly at the booked time if
the destination arrival time is important. At no time can AA STRETCH LIMOUSINES
ever guarantee destination arrival times as they are clearly subject solely to
traffic conditions on the actual hire day.
4.WAITING TIME/DELAY: Further
to the previous term above, as AA STRETCH LIMOUSINES is entitled to a GRACE
PERIOD ENTITLEMENT, we in turn pass this generous courtesy to all Airport and
Port Collections (not to hotel or other collection points) in that we never
charge for the first 30 minutes waiting time/delay after the scheduled pick-up
time for Airport or Port collections. Additional waiting time or delay at other
collection points is however chargeable after 15 minutes wait at rates according
to the vehicle booked. If there is more than 30 MINUTES delay at any
location and the Client has failed to contact the driver or AA STRETCH
LIMOUSINES, then the hire will be deemed to be a "NO SHOW" and the booking will
be considered by both parties to be cancelled by the Client and no refund can be
contemplated for the "NO SHOW" by the hirer at the designated collection point
and time. Excess Time if
required must be
prebooked
in advance before the hire date, as additional waiting/hire time is highly
unlikely to be available on the actual hire date, as it will conflict with other
Clients' Bookings that we will be committed to honour.
5.LUGGAGE RESPONSIBILITY: It is solely the hirer's
responsibility to reserve the appropriate vehicle based on the amount of
luggage, number of passengers (and their size) and it is illegal to carry
luggage inside the passenger area. Excess luggage or passengers if there is any,
will then have to go in separate alternative transport arranged by the Client at
very short notice strictly at the hirer's expense, which can prove to be very
costly, so proper planning by the Client is clearly appropriate. All hires
undertaken by AA STRETCH LIMOUSINES are accepted in the strict understanding
that responsibility for all luggage carried in our vehicles, rests solely with
the Client and passengers and we therefore highly recommend travel luggage
insurance to all of our Clients, as AA STRETCH LIMOUSINES based on relevant UK
Legislation cannot accept any liability whatsoever for lost
luggage.
6.ONLINE BOOKINGS: should not be placed less than 48 hours
before a hire date without first contacting us to confirm vehicle and driver
availability by email or telephone.
7.VEHICLE UPGRADES: AA STRETCH
LIMOUSINES hereby reserves the right to upgrade any booking to a LARGER VEHICLE
or to TWO VEHICLES without prior notice and at no extra charge to the
passengers.
8.HIRE CANCELLATIONS: A full refund (less £10 admin fee) will
be made for written hire cancellations received with over 14 days notice
before the hire date (except for Bookings for the Royal Ascot Races in June). For hires cancelled with less than 14 days notice before a
hire date (but with more than 48 hours notice) then a 50% cancellation charge applies.
For hires cancelled with less than 48 hours notice before a
hire date then a 100% cancellation charge applies, (ie. no refund is possible). All Hire Deposits paid for Limo/s Booking/s with us for the Royal Ascot Races (which take place in June each year) are strictly non-refundable as it is the busiest week in the year for Limousine Hire Companies and our Business Loss would then result from the Hirer's action if any refund was made.
9.HIRE CANCELLATION PROCEDURE: Should a Client need to cancel
a booking with AA STRETCH LIMOUSINES, then the following method must be adhered
to. The Client should first telephone us in London on the telephone number
supplied in our Email Confirmation with
their booking details and advise us of the cancellation and a hire cancellation
reference number will be immediately advised to the Client. Then the Client must
email us without delay confirming the cancellation (and quoting the cancellation
reference number advised) and AA STRETCH LIMOUSINES will then refund whatever
payment is due to the Client based on the amount of days' notice supplied by the
hirer (as mentioned above).
10.COMPENSATION: If in the highly unlikely
circumstance a dispute regarding the quality of our hire service supplied
arises, and if we are then unable to resolve the matter to the hirer’s
satisfaction, please note that in that event the hirer by paying for and
finalizing any hire with us hereby agrees categorically and without exception
that: AA STRETCH LIMOUSINES's liability will always be limited to a full refund
of all monies received from the hirer for that particular hire, and that at no
time will any further compensation of any kind become liable or be
considered.
AA Stretch Limousines is a Private Company established in
1988
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